Decision details

Recommendations from St Edmundsbury and Forest Heath Overview and Scrutiny Committees: 9 and 10 January 2019: Customer Access Strategy 2019-2022

Decision Maker: Shadow Executive (Cabinet)

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

The Shadow Executive will be asked to consider and adopt a new Customer Access Strategy as part of making improvements to West Suffolk Council’s customer service. The Strategy will also have been previously considered by the SEBC and FHDC Overview and Scrutiny Committees.

Decision:

RESOLVED:

 

That the Customer Access Strategy 2019-2022, as contained in Appendix A to Report Nos OAS/SE/19/003 and OAS/FH/19/002, be approved.

Report author: Lisa Grove

Publication date: 06/02/2019

Date of decision: 05/02/2019

Decided at meeting: 05/02/2019 - Shadow Executive (Cabinet)

Effective from: 14/02/2019

Accompanying Documents: