Agenda and decisions

**Meeting moved from 22 June 2021**, Cabinet - Tuesday 29 June 2021 6.00 pm

Venue: Conference Chamber, West Suffolk House, Western Way, Bury St Edmunds IP33 3YU

Contact: Claire Skoyles: Democratic Services Officer  Email:

Note: It is intended for this meeting to be livestreamed. The link to the livestream is shown in 'Media' below together with a supporting guidance document, which contains details on how to access the broadcast. 


No. Item


Apologies for absence


Minutes pdf icon PDF 222 KB

To confirm the minutes of the meeting held on 9 February 2021 (copy attached).


To receive the notes of the non-decision making virtual meeting held on 25 May 2021 (copy attached).

Additional documents:


Declarations of interest

Members are reminded of their responsibility to declare any pecuniary or local non pecuniary interest which they have in any item of business on the agenda, no later than when that item is reached and, when appropriate, to leave the meeting prior to discussion and voting on the item.


Open forum

At each Cabinet meeting, up to 15 minutes shall be allocated for questions or statements from and discussion with, non-Cabinet members. Members wishing to attend or speak during this session are encouraged to give notice in advance, particularly given the need to comply with current coronavirus regulations and guidance. Necessary health and safety precautions taken will apply to all in attendance and we would therefore strongly urge non-Cabinet members who wish to attend or speak to notify Democratic Services by 9am on the day of the meeting so that advice can be given on the arrangements in place.


Who speaks and for how long will be at the complete discretion of the person presiding.


Public participation

Members of the public who live or work in the district are invited to put one question or statement of not more than three minutes duration relating to items to be discussed in Part 1 of the agenda only. If a question is asked and answered within three minutes, the person who asked the question may ask a supplementary question that arises from the reply.


The Constitution allows that a person who wishes to speak must register at least 15 minutes before the time the meeting is scheduled to start.  However, due to the need to comply with current coronavirus regulations and guidance, necessary health and safety precautions taken will apply to members of the public registered to speak. We would therefore strongly urge anyone who wishes to register to speak to notify Democratic Services by 9am on the day of the meeting so that advice can be given on the arrangements in place.


There is an overall time limit of 15 minutes for public speaking, which may be extended at the Chair’s discretion.


Report of the Performance and Audit Scrutiny Committee: 27 May 2021 (Report number: CAB/WS/21/024) pdf icon PDF 173 KB

Report number:     CAB/WS/21/024

Chair of the Committee: Councillor Ian Houlder

Portfolio holder: Councillor Sarah Broughton

Lead officer: Christine Brain


Report of the Overview and Scrutiny Committee: 10 June 2021 (Report number: CAB/WS/21/025) pdf icon PDF 161 KB

Report number:     CAB/WS/21/025

Chair of the Committee: Councillor Ian Shipp

Lead officer: Christine Brain


Public access to West Suffolk Council offices (Report number: CAB/WS/21/026) pdf icon PDF 260 KB

Report number:     CAB/WS/21/026

Portfolio holder: Councillor Robert Everitt

Lead officer: Davina Howes

Additional documents:





1.       It be noted, as set out in the Council’s Customer Access Strategy, the continued prioritisation of online and telephone customer support to improve customer service.


2.       It be noted, the type and level of contact managed by the Customer Service team and the impact of COVID-19 on customer access.


3.       If face to face customer contact is necessary, it be agreed that it is by appointment only.


4.       The following changes to the Council’s buildings and customer access be agreed, noting this formalises a number of arrangements that have been in place since March 2020 due to COVID restrictions: 


a.       Haverhill Office – Office to remain open for pre-booked appointments with no Council reception service. Public access to Council services provided by a phone and computers on site.


b.       Newmarket Guineas – Office to remain closed to the public and used only as an office base for car park staff. The future use of the office will be kept under review and subject to further consideration.


c.       Mildenhall Hub - Public access to Council services provided by a phone and computers on site or through a pre-booked appointment. A Hub Host service provided on site covering all co-located partner services.


d.       Mildenhall bus station – Building to remain open as a place of shelter and access to public toilets. No Council reception services provided.


e.       West Suffolk House – Building to reopen with reception staff to provide a visitor management service (for access to meetings for the Council and building tenants). Public access to Council services provided by a phone and computers on site or via pre-arranged appointment.


f.       West Suffolk Operational Hub, Council depot – Reception to remain open to support pre-booked workshop business and for appointment only visitor management.


g.       Car park office, Bury St Edmunds - No public access to be available from this site. All services to be provided online or via telephone.            


5.       The financial impacts as set out in paragraph 6.1 of Report number: CAB/WS/21/026 be noted, and funding for the one-off costs from the Council’s Invest to Save reserve be approved.


Decisions Plan: 1 June 2021 to 31 May 2022 (Report number: CAB/WS/21/027) pdf icon PDF 227 KB

To consider the most recently published version of the Cabinet’s Decisions Plan


Report number:     CAB/WS/21/027

Portfolio holder: Councillor John Griffiths

Lead officer: Ian Gallin