Agenda and minutes

Non-decision making virtual meeting, Performance and Audit Scrutiny Committee - Thursday 30 September 2021 5.00 pm

Venue: UPDATED 28 September 2021: This meeting will now be held remotely via video conferencing facilities (Microsoft TeamsLive)

Contact: Christine Brain: Democratic Services Officer  Email:

Note: This meeting of the Performance and Audit Scrutiny Committee is now being held as a virtual non-decision making MS TeamsLive meeting, on the basis that there is a very limited agenda and nothing which requires a timely decision. Therefore, the minutes and any reports requiring a decision will be considered on a 'minded to' basis with a view to formalising the Committee's decision making process at the next meeting of the Performance and Audit Scrutiny Committee in November 2021. 


No. Item



Any member who is substituting for another member should so indicate, together with the name of the relevant absent member.


No substitutions were declared.



Apologies for absence


No apologies for absence were received.



Minutes pdf icon PDF 112 KB

To confirm the minutes of the meeting held on 29 July 2021 (copy attached.)


The minutes of the meeting held on 29 July 2021 were noted as a correct record and would formally be voted on at its meeting on 18 November 2021.



Declarations of interest

Members are reminded of their responsibility to declare any pecuniary or local non pecuniary interest which they have in any item of business on the agenda no later than when that item is reached and, when appropriate, to leave the meeting prior to discussion and voting on the item.


Members’ declarations of interest are recorded under the item to which the declaration relates.


Public participation

Members of the public who live or work in the district are welcome to speak and may ask one question or make a statement of not more than three minutes duration relating to items to be discussed in Part 1 of the agenda only.  If a question is asked and answered within three minutes, the person who asked the question may ask a supplementary question that arises from the reply.


In accordance with government guidance, the Council has developed general protocols on operating buildings safely in order to reduce the risk of the spread of coronavirus and will apply to members of the public registered to speak.  We would therefore strongly urge anyone who wishes to register to speak to notify Democratic Services by 9am on the day of the meeting so that advice can be given on the arrangements in place.  There is an overall limit of 15 minutes for public speaking, which may be extended at the Chair’s discretion.



There were no members of the public in attendance on this occasion.



Local Government and Social Care Ombudsman: Annual Report 2020 - 2021 pdf icon PDF 164 KB

Report number: PAS/WS/21/014

Additional documents:


[Councillor Robert Nobbs joined the meeting at 5.05pm. 

Councillors John Augustine and Elaine McManus joined the meeting at 5.15pm.

Councillor Peter Thompson joined the meeting at 5.20pm].


The Committee received report number PAS/WS/21/014, which set out the context; number of complaints received, and the outcome of complaints considered by the Local Government and Social Care Ombudsman (LGSCO). 


The LGO issues an annual report each year on its activity, which maps the volume and nature of complaints it had received across the country.  This was available on the LGO’s website.  Each council was also issued with its own performance report.  This report informed the Performance and Audit Scrutiny Committee on the outcome of complaints considered by the LGSCO about West Suffolk Council for the period 2020 to 2021.


Attached at Appendix 1 to the report was the LGSCO annual review letter 2021 and at Appendix 2 the complaint statistics for West Suffolk Council. 


Of the 16 Stage 2 complaints considered by West Suffolk Council in 2021-2022, 10 were reported to the LGSCO.  In total the LGSCO considered 12 complaints, which included 2 received in 2019-2020 but not decided on until 2020-2021. 


Of the 12 complaints considered by the LGSCO only one was upheld, which related to the Council’s handing of a parking appeal.  The outcome was the LGSCO found the Council to be at fault because it had not considered the appeal against the parking charge properly but found that this had not caused the complainant any injustice. 


The Committee was informed that upheld complaints and any other recommendations made by the LGSCO were always reviewed to determine whether a service change was required and the LGSCO’s annual review would form part of the forthcoming wider work about how complaints were handled by local authorities due to concerns about the status of complaints within local authorities in terms of visibility, capacity, and status.  The Council would be participating and engaging in the review process and would provide updates in due course. 


The Committee was reassured that the Council’s central recording and overview of complaints through Customer Services put the Council in a good place in understanding the corporate perspective on how complaints were managed across the various services provided by the Council.  Once the LGSCO review was completed the Council would look at their recommendations to see whether any improvements could be made to the current complaints process.


The Committee considered the report in detail and asked a number of questions, to which comprehensive responses were provided. 


In response to a question raised on how easy it was for a complainant to register a complaint, officers explained that the full complaints process was available on the Council’s website.  Complaints could also be logged with the relevant service.  Once received information was passed to Customer Services to record centrally.  The Council then carried out an investigation and the complainant was regularly updated through each stage of the complaints process.


In response to a question raised around seeking more reassurance that the complaints  ...  view the full minutes text for item 74.


Regulation of Investigatory Powers Act 2000 - Annual Report and Review of RIPA Guidance pdf icon PDF 126 KB

Report number: PAS/WS/21/015

Additional documents:


The Committee received report number PAS/WS/21/015, which set out the Regulation of Investigatory Powers Act 2000 (RIPA) activity at West Suffolk Council; RIPA Guidance and the outcome of the inspection by the Investigatory Powers Commissioner’s Office (IPCO) on 21 June 2021.


The Committee was informed that RIPA and the Code of Practice requires councillors to have regular oversight of activities authorised under RIPA.  The Code of Practice also required councillors to review the Council’s RIPA Guidance, an appendix to the Council’s Enforcement Policy at least once a year.  Revisions had been made to clause 8 of the RIPA Guidance in respect of the use of Communications Data.  This was advised by the IPCS Inspection, who also provided the revised wording.  The revisions and tracked changes to the Guidance were attached at Appendix 1 to the report.


The IPCO Inspector also suggested some development areas and officers had prepared an action plan, attached at Appendix 2.  The development areas mainly fell under training (last provided in 2018) and recommended that refresher training be provided every three years.  The Inspector also recommended exploring the use of social media across the Council to be satisfied that it does not amount to any form of covert surveillance, as well as looking at how the Council retains, reviews and destroys material collected under RIPA.


Members considered the report and asked questions to which responses were provided.  In particular discussions were held on the process involved in applying for covert surveillance and whether any covert surveillance had been carried out by the Council during 2020-2021, to which officers advised one Covert Human Intelligence Source (CHIS) had been authorised (as referenced in the report).


In response to a question raised regarding what regular oversight meant, officers explained that quarterly reports were presented to the Cabinet Member for Governance and to Cabinet - Appendix 2 attached to the report set out the role and the reporting process to the Cabinet Member, with an annual report presented to the Performance and Audit Scrutiny Committee based on the annual inspection outcomes.


In response to a question raised regarding which service areas a local authority might consider using covert surveillance, officers explained that it could be used for example in Environmental Health investigations or fly tipping incidents to gather evidence.


At the conclusion of discussions, the Committee:


1)   Noted the update on the use of RIPA and other associated matters, including the findings of the Investigatory Powers Commissioner’s Officer (IPCO) following a recent RIPA inspection; and


2)   Endorsed the Council’s RIPA Guidance, taking into account the recommendations of the IPCO, for formal approval at its meeting on 18 November 2021.


[Councillor Robert Nobbs left the meeting at 5.53pm following the conclusion of this item]



Delivering a Sustainable Medium-Term Budget pdf icon PDF 181 KB

Report number: PAS/WS/21/016


The Committee received report number PAS/WS/21/016, which informed Members on the approach and timescales for the 2022-2023 budget setting process and medium-term plans to 2025.  The report set out the context to the 2022-2023 budget process; key budget assumptions; the approach for delivering a sustainable budget for 2022-2023 and beyond and timescales.


The financial impact of COVID-19 on the council’s budget was likely to be felt for several years.  Therefore, the council would need to make provision in its medium-term budget plans for recovery to pre-covid levels.  Any longer-term impact of COVID-19 on the council’s services would only be established in due course.


The Committee was informed that the 2022 to 2023 budget and medium-term financial strategy was also being prepared in the context of significant uncertainties around Government policy in terms of the following:


1)   The Comprehensive Spending Review;

2)   Local Government Finance Settlement;

3)   The Fairer Funding Review, Business Rates Retention Scheme Review;

4)   Commercial investment policy; and

5)   Potential major reforms with the Resources and Waste Strategy; Health and Social Care reforms and the Planning Reform White Paper.


At the February 2021 Council meeting, the Budget and Council Tax Setting 2021 to 2022 and Medium-Term Financial Strategy 2021 to 2025 report set out the financial plan to 2025.  The plan set a balanced budget for 2021 to 2022 but included the following initiative budget gaps, which would be reviewed as part of the 2022 to 2023 budget process:



2022 to 2023

2023 to 2024

2024 to 2025

Budget Gap





Members considered the report in detail, the approach and timescales for the 2022-2023 budget setting process and the medium-term plans.  Members asked a number of questions to which responses were provided. 


In particular, discussions were held on the assumptions made on the pay inflation and “behaving more commercially”, to which comprehensive responses were provided.


In response to a question raised regarding debt over 90 days, officers advised that the Committee would receive the Quarter Two Performance report at its November 2021 meeting, which would set out the current position.  In the meantime, officers confirmed that debt collection was heading in the right direction.  However, there were still a small number of national organisations still holding back payment under their lease obligations.


There being no decision required at this stage of the budget process, the Committee noted the contents of the report.




Work programme update pdf icon PDF 116 KB

Report number: PAS/WS/21/017

Additional documents:


The Committee received report number: PAS/WS/21/017, which updated members on the current status of its rolling work programme of items for scrutiny during 2020-2021 (Appendix 1).


The Director (Resources and Property) informed the Committee that at its 18 November 2021 meeting, members would be scrutinising the Statement of Accounts, but hoped in 2022 that these would be scheduled for September. In addition to the reports already scheduled for 18 November 2021, the following report would be added to the agenda:


-      Arrangement for Appointment of External Auditors.


There being no decision required, the Committee noted the update.